Privacy Policy

1. Information We Collect

We may collect:

• Contact information such as name, email address, phone number, and mailing address.
• Loan-related information you provide (for example loan purpose, approximate credit range, employment status, timeframe, and loan amount requested).
• Communications content from calls, SMS/text messages, emails, chat, and forms.
• Technical data such as IP address, browser type, device identifiers, and pages visited (including via cookies or similar technologies where used).

2. How We Use Information

We use personal information to:

• Respond to inquiries and provide mortgage-related services
• Contact you about your request, pre-approval, application, or loan file
• Send transactional and service messages by phone, email, or SMS (where permitted and/or with your consent)
• Operate, secure, and improve our website and systems
• Comply with legal, regulatory, and licensing obligations

3. SMS / Text Messaging (Important for Mobile Messaging)

If you provide a mobile number and consent to receive text messages, LuxPro Mortgage may send SMS/MMS messages related to your inquiry or loan, including appointment reminders, application status updates, document requests, and customer-care messages. Message frequency varies. Message and data rates may apply.

• Opt out: Reply STOP to cancel. After you send STOP, we will send a confirmation and you will no longer receive SMS messages from that program (unless you re-opt in).
• Help: Reply HELP for help, or contact us at info@luxpromortgage.com or (844) 589-7761.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchasing any property, goods, or services from LuxPro Mortgage.
• We do not sell mobile opt-in data or consent. Phone numbers obtained for SMS are not shared with third parties or affiliates for their marketing purposes.

4. How We Share Information

We may share information with:

• Service providers who assist us (for example hosting, CRM, email, telephony/SMS platforms such as Twilio, analytics, and IT support), under confidentiality obligations
• Lenders, investors, title companies, appraisers, or other parties as needed to process a mortgage transaction you request
• Professional advisors and as required by law, regulation, or legal process
• Successors in connection with a merger, acquisition, or asset transfer

We do not sell your personal information for money. We do not share SMS consent or opt-in information with third parties for their own marketing.

5. Cookies and Similar Technologies

Our site may use cookies or similar technologies for basic functionality, security, and to understand site usage. You can control cookies through your browser settings. Disabling cookies may affect site features.

6. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. We retain information as needed to provide services, meet legal and regulatory requirements, resolve disputes, and enforce agreements.

7. Your Choices and Rights

Depending on applicable law, you may request access, correction, or deletion of certain personal information, or opt out of marketing communications. For privacy requests, email info@luxpromortgage.com. You can unsubscribe from marketing emails via the link in those messages, and opt out of SMS by replying STOP.

8. Children’s Privacy

Our services are directed to adults seeking mortgage-related information. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we post revisions. Continued use of our website or services after changes means you acknowledge the updated policy.

11. Contact Us

LuxPro Mortgage
850 Stephenson Highway, Suite 115
Troy, MI 48083
Phone: (844) 589-7761
Email: info@luxpromortgage.com
NMLS# 1861721

Related: Terms and Conditions